The Cost of Bad Behavior

The Cost of Bad Behavior

How Incivility Is Damaging your Business and What to Do About It

Book - 2009
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Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.
Publisher: New York : Portfolio, 2009
ISBN: 9781591842613
1591842611
Branch Call Number: 658.3145 PEARSON
Characteristics: xiv, 224 p. : ill. ; 24 cm
Additional Contributors: Porath, Christine Lynne

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PHILLIP GARY SMITH
Jun 18, 2012

True to the book's title, there are a number of exact cost applied to certain nasty behaviors. Additionally, formulas are provided to help one through the maze of possibilities. These provide readers with shocking numbers that when multiplied over an entire business horizon are truly knee-buckling. Maybe we DO need to say our "Pleases" and "Thank you's" after all . . . .

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