The Man Who Discovered Quality

The Man Who Discovered Quality

How W. Edwards Deming Brought the Quality Revolution to America : the Stories of Ford, Xerox, and GM

Book - 1990 | 1st ed
Rate this:
Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph. That philosophy, its charismatic inventor, and the story of its adoption by American companies like Ford, General Motors, Nashua Corporation, and Xerox are profiled in this immensely readable, well-researched book. Clearly and incisively, The Man Who Discovered Quality beckons us away from number-crunching and management by objective toward customer satisfaction, constant improvement of every management process, and ongoing employee involvement. The result is a front-line report on the revolution that changed "quality" from a hip buzzword into a science.
Publisher: New York : Times Books, c1990
Edition: 1st ed
ISBN: 9780812917741
Branch Call Number: 658.5 G116
Characteristics: x, 326 p. : ill. ; 25 cm


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.


Add Age Suitability

There are no ages for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number


Subject Headings


Find it at PPL

To Top